IT Support


For support requests, contact

Latest News:

  • 2017.11.15: Canvas Update:
  •  2017.11.10: If you received "Adobe Creative Cloud license will be expired on Nov. 30", please run Adobe Serialization Tool from
    • Windows: "Adobe Creative Cloud Serialization Tool - Reserialize Creative Cloud" from "Software Center"
    • Mac: "Reserialize Adobe Creative Cloud" from "Self Service".
  • 2017.11.09: JMP 13.2.1 is available from "Software Center" (Windows).  JMP 13.2 is available from "Self Service" (Mac).
  • 2017.11.07: SAS 9.4 TS1M5 and JMP 12.2 are available from "Software Center" (Windows).
  • 2017.10.31: R-3.4.2, MacTeX 2017, and TeXShop 3.88 are available from "Self Service" (Mac).
  • 2017.10.12: MatLab R2017b, R-3.4.2, and RStudio-1.1.383 are available from "Software Center" (Windows).

Archive News: IT Support Archive News

Looking for the U or T drives? Mapping Network Drives

Welcome to Statistics IT! We are located in 2123 Snedecor Hall.

We support several public access computing labs in both Snedecor and Gilman Halls, provide campus-wide assistance with statistical software, and general computing assistance for Statistics department personnel. For more information on a specific topic, see the pages linked below.


Statistical Software

File downloads and installation instructions for SAS and JMP can be found here. Both installers are quite large so please make sure you are using the best connection you have access to.


Statistics IT maintains several RHEL and Windows servers in support of computing labs and research data processing. We are using the Slurm resource management system to balance job distribution across research servers. Information on Stat's specific implementation can be found on our Statistics Slurm page, while more general information and examples can be found on Slurm's website or the LAS Research IT site here:


Connecting to ISU's VPN is necessary for off-campus access to many network resources. A guide for downloading and connecting via the recommended client is available from ITS here:


Several printers are available in Snedecor and Gilman Halls for general use. Printing for teaching purposes should be coordinated through Denise Riker.

Room Reservation

Conference rooms and computer labs of many sizes can and should be reserved in advance. Calendars and a reservation form can be found at the link. When you are done with a room make sure the projector is turned off!

Laptop Reservation

A small selection of laptops and tablets are available for reservation for teaching purposes.

HPC Resources

Statistics department personnel have access to multiple HPC clusters at ISU for research processing purposes. Please contact for more information or to have an account created for you.

Computer Labs

Statistics maintains three computing labs in Snedecor Hall and one in Gilman Hall. Labs are available for public use whenever the buildings are open and a class in not in session. For more information on specific labs click the link above, and for reservation or scheduling use the Room Reservation system.

Graduate Student IT Orientation

Incoming graduate students attend an orientation session led by departmental IT staff that familiarizes them with a variety of computing resources available to the department.


CyBox is the cloud space provided by ISU.  You can find more information how to mount the CyBox storage space.

Password Management

It is important to update your password regularly to protect your information and university data.